Frequently Asked Questions
Everything you need to know about turning your house into a dream home.
What is the typical shipping timeline for furniture?
Most in-stock furniture items are processed within 2-3 business days. Depending on your location, standard delivery typically takes 7-14 business days. White-glove delivery services may require additional scheduling time.
Do you offer international shipping for home decor?
Currently, FantasMall ships to the contiguous United States, Canada, and select European countries. Shipping rates and delivery windows vary by destination and item weight.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged or defective.
How can I track my bulk furniture order?
Once your order ships, you will receive a tracking number via email. For large freight shipments, the carrier will contact you directly to schedule a specific delivery window.
Are your wood products sustainably sourced?
Yes, at FantasMall we prioritize sustainability. Over 80% of our wooden furniture collection is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm and Klarna for larger home investments.